The incumbent will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Associate Degree, State College Diploma with seven (7) years related working experience
  • Adequate knowledge of Microsoft Office Suite.
  • Comprehensive knowledge of the Social Security Act & Regulations.


  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Assist in providing relevant benefits details and completing benefit applications as needed.
  • Assist in operating the switchboard and redirect calls promptly and efficiently.
  • Receive applications for benefits, ensuring that forms are accurately completed.
  • Identify and assess customers’ needs to achieve satisfaction
  • Processing forms, applications, and requests.
  • Sort and distribute immigration and labour letters.
  • Receive and sort all incoming correspondences.
  • Assist in database updates for life certificates, payment details change, etc., as required.
  • Ensure that the department’s resources are properly utilized and protected against damage, wastage and/or pilferage. 


  • Loyalty to the Organization as a first priority.
  • Customer service oriented.
  • Reliability and confidentiality in the execution of duties.
  • Comprehensive knowledge of applicable legislations.
  • Adherence to the Act & Regulations and policies and procedures.
  • Acceptable professional conduct and deportment when representing the Organization.
  • Trustworthiness at all times and in all dealings.
  • Pursuance of personal and professional development.
  • Punctuality and reliability.
  • Work well within a team or independently.
  • Good communication skills – verbal and written.
  • Strong interpersonal skills.
  • Ability to prioritize tasks and perform effectively under pressure.
  • Reflects a positive image of the Organization by way of character, deportment, and appearance.

Qualified persons should apply no later than March 25th, 2022:

The Human Resources Manger

Antigua & Barbuda Social Security Board

Or via email to:

Only suitable applications will be acknowledged.